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EAP

   

Expat Assistance
Programme

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What is the Expat Assistance Programme?

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Expat Assistance Programme (EAP) gives you access to 24/7 counselling support for mental health care and for other areas of your personal and professional life, including legal and financial assistance, child and elder care, career services, nutrition services, and mores.  
With our EAP, you can be reassured that no matter what life throws at you, you can get support.


A helping hand

 Through our new welbeing platform, EAP Support services include: 

 

Support

Confidential professional counselling

Receive 24/7 support with a clinical counsellor through phone, video, email or face to face

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Critical incident support 

Receive immediate critical incident support during times of trauma or crisis. Our wide-ranging approach provides stabilization and reduces stress associated with incidents of trauma or violence

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Legal and financial referral services

Whether it’s help buying a home, handling a legal dispute or creating a comprehensive financial plan, we will refer you to a third-party advisor who can help answer your questions and reach your goals.

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Access to the wellness website and app 

Discover online support, tools and articles for help and advice on health and wellbeing


Access your wellbeing platform

If you are already an Allianz Care customer you should have received your login details. If you haven't received it please email at support@telushealth.com or contact your HR/Benefits department, if your policy is provided by your employer.


Access your EAP by downloading the TELUS Health One app and get convenient access to wellbeing support

Download the app and use your login details to sign in on your mobile. From the app you will be able to call an EAP advisor with just one tap, anytime, anywhere. 
If you are already an Allianz Care customer you should have received your login details. If you haven't received it please email at   support@telushealth.com or contact your HR/Benefits department, if your policy is provided by your employer.
The Expat Assistance Programme is provided by third party provider(s) outside the Allianz group. If included in your plan,  these services will show in your Table of Benefits. These services are made available to you subject to your acceptance of the terms and conditions of your policy and the terms and conditions of TELUS Health and they may be subject to geographical restrictions. The TELUS Health One App does not provide medical or health advice and the wellness resources contained within the app are for informational purposes only and it shouldn’t  be regarded as a substitute for professional advice (medical, physical or psychological). They are also not a substitute for the diagnosis, treatment, assessment or care that you may need from your own doctor. You understand and agree that AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third party services.