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Help & Support

We’re here to provide you with information, forms and advice 24 hour a day, 7 days per week.

This is your toolbox, with many resources you might need, whether you're an insured member, a group scheme manager, an intermediary or a healthcare provider.


Useful information, digital services, contacts, guides and forms for individual and group scheme members. 
A range of resources and contacts for managers and adminstrators of group schemes.

Information, advice, contacts and support tools for local and international intermediaries. 
Key information, contacts and forms for our healthcare providers.

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Everything you need to know before you go and when you get there.

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You don't have to use the providers listed, but to make life easier, we've compiled a list of hospitals, doctors and health professionals worldwide.

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Our Body Mass Index (BMI) calculator can help you check if you have excess body fat, which can be related to serious medical conditions. The results will guide you towards an ideal weight for you and your family.

Chat support.

You can live chat with our team and get answers to your queries. Available 9-5pm (GMT), Monday to Friday. When available, you will see its icon on the bottom right- hand side of the screen.
Browse the topics below to find the answers for the most frequently asked questions.