Let us help you
Do you need support?
We have a support page with all you need to know to make the most of your cover. Our multilingual Helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies. You can also live chat with our team and get answer to your queries. Live chat is available 9-5pm, Monday to Friday - When available, you will see its icon on the bottom right-hand side of the screen.
Understanding insurance terms
Which exclusions are applicable to my plan?
Find out what exclusions are, what they mean and if they apply to your policy
Limits / Deductibles / Co-payments
Will my claim be paid in full? Learn about deductibles, co-payment and benefit limits, which may impact the amount we'll pay when you claim.
Moratorium and Full Medical Underwriting
Do you know what Moratorium insurance is? And Full medical underwriting? Learn the different insurance types to identify the one applicable to your policy
What is in-patient, out-patient and day care treatment?
Find out the difference between in-patient, out-patient, day-care treatment and which require our pre-authorisation