We understand that seeking treatment can be stressful.
To make the process that little bit easier, we've highlighted some of the steps to take in getting treatment and the support services we provide... so you can concentrate on getting better.
Getting treatment
Emergency
Get the emergency treatment you need.
You, your physician or one of your dependents needs to call our Helpline within 48 hours.
+353 1 630 1301
Scheduled treatment
Check that the treatment you are seeking is covered in your Table of Benefits or call our Helpline.
You may require pre-approval for some treatments. Pre-approval is needed so we can arrange to pay your medical invoice directly with your medical provider, where possible.
Get an invoice from your medical provider that includes: your name, cost, treatment date(s), medical condition treated and type of treatment, and the date you first experienced the symptoms.
Submit your claim via MyHealth.
We’ll settle your claim and pay your eligible costs.
Available within MyHealth Digital Services, the Provider Finder now includes geolocalisation. You can simply "search my location" or type an address to locate the closest providers with direct billing.
Telehealth services
All members with an Out-patient plan can now get medical advice, treatment recommendations and access prescriptions (where possible) from the comfort of their home. Your Telehealth Hub connects you to a medical professional within minutes, wherever you are.
You can access it directly in MyHealth digital services, in the Health Assistant section.
We understand that a cancer diagnosis can be scary and worrying. We want to support affected members during these times. As part of your cover we offer a dedicated case manager to guide and assist you through cancer treatment.
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Our Data Protection Notice explains how AWP Health & Life S.A. protects your privacy. To read our full Data Protection Notice, visit www.allianzcare.com/en/privacy . If you have any queries about how we use your personal data, you can always contact us by e-mail at AP.EU1DataPrivacyOfficer@allianz.com.
AWP Health & Life SA, acting through its Irish Branch, is a limited company governed by the French Insurance Code. Registered in France: No. 401 154 679 RCS Bobigny. Irish Branch registered in the Irish Companies Registration Office, registered No.: 907619, address: 15 Joyce Way, Park West Business Campus, Nangor Road, Dublin 12, Ireland. Allianz Care and Allianz Partners are registered business names of AWP Health & Life SA.
